Refund policy

Returns & Exchanges

We accept returns on eligible, non-customized items within 14 days of delivery. Items must be unworn, unused, in their original condition, and returned in their original packaging.

To request a return, please contact us at Support@rivelaaccessories.com with your order number and reason for the return before sending your item back. Returns sent without first contacting us may not be accepted.

Customized & Personalized Items

Because customized pieces are made specifically for you, all personalized items are final sale. This includes pieces customized with a specific letter, charm, color, or other personalization.

If we made an error with your customization, please contact us and we will make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the incorrect item, contact us within 7 days of delivery at Support@rivelaaccessories.com with your order number and clear photos of the issue so we can resolve it for you.

Exchanges

Eligible non-customized items may be exchanged within 14 days of delivery. Please contact us before returning your item. Exchanges are subject to availability.

Return Shipping

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.