FAQ

Can I customize my RIVELA piece?
Select RIVELA pieces can be customized. Each product page will clearly state whether the piece is customizable and show the available customization options before you add it to your cart. If customization is not listed on the product page, the piece is sold as shown.

How long does it take to process my order?
Please allow 3–5 business days for your order to be prepared before shipment. Since many of our pieces are assembled and customized individually, we want to make sure each one is just right.

How much is shipping?
Shipping costs are calculated at checkout based on your order and delivery location.

Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with your tracking information. Please allow 24–48 hours for tracking to update.

Can I change or cancel my order?
Please contact us at Rivelaaccessories@gmail.com as soon as possible. We’ll do our best to accommodate changes or cancellations, but once your order has entered processing, we may not be able to make changes.

Can I return a customized piece?
Because customized pieces are made specifically for you, personalized items are final sale. If your piece arrives damaged, incorrect, or different from what you ordered, please contact us so we can make it right.

What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery at Support@rivelaaccessories.com with your order number and clear photos of the item, and we’ll help resolve the issue.

How can I contact RIVELA?
You can reach us at Support@rivelaaccessories.com or through our Contact Us page. We’ll get back to you as soon as possible.