Returns & Exchanges

Returns & Exchanges

We want you to love your RIVELA pieces. If something isn’t quite right, we’re here to help.

Returns

Unused, non-customized items may be returned within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.

To request a return, please contact us at Support@rivelaaccessories.com with your order number and reason for the return. Returns sent without contacting us first may not be accepted.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Customized & Personalized Pieces

Because customized pieces are made specifically for you, personalized items are final sale and cannot be returned or exchanged due to a change of mind. This includes pieces customized with a specific letter, charm, color, or other personalized selection.

If we made an error with your customization, we’ll make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at Support@rivelaaccessories.com and include your order number and clear photos of the item.

We’ll review the issue and work with you on a replacement or other appropriate resolution.

Exchanges

For eligible non-customized items, please contact us within the 14-day return period. Availability of replacement items cannot be guaranteed.